ASGARD← Home

Terms and Conditions

Effective 28 September 2026

These Terms explain how you may use our website and how we work with clients. They are written to be read. If anything is unclear, ask us at office@asgardhq.com before you accept a Proposal.

1. Who we are and what these Terms cover

ASGARD ("ASGARD", "we", "us", "our") is a software development studio based in Doha, State of Qatar, working with clients worldwide, fully remotely. These Terms govern:

Our Refund Policy forms part of these Terms. Our Privacy Policy explains how we handle personal data; it is information, not a term of our contract. Our Pricing page explains how we price our work in general; the scope, price and inclusions that bind us are those in your Proposal.

2. Key terms

"Written" and "in writing" include email.

3. Our Applications have their own rules

Every application or platform that ASGARD itself releases and operates is governed by that application's own terms, privacy policy and refund rules, published inside or for it. For that application, those rules prevail over these Terms. These Terms govern the Website and our bespoke client Services.

4. Proposals and scope

Before any work begins, you receive a written Proposal with a fixed scope and price. Each Proposal also states whether the price includes taxes, the amount of the Booking Deposit and of each Milestone payment, the payment and delivery arrangements, the start date, how long the offer and price remain valid, and your cancellation rights. Only what is written in the Proposal is promised.

You accept a Proposal by confirming it in writing, signing it or paying the Booking Deposit. We acknowledge your acceptance by email without undue delay and keep a copy of the accepted Proposal, which you can also save and print. The accepted Proposal and these Terms then form our contract. If a Proposal or a signed agreement conflicts with these Terms, the Proposal or signed agreement prevails for that Project.

Anything outside the scope, such as new features, extra screens, languages or channels, is a change request. We quote it in writing and start only after you approve it. No surprise invoices.

5. Payment

Projects are billed by Milestone. The Booking Deposit is an advance payment toward the price and is credited toward the first Milestone. It is not earnest money (arboun) under Articles 100 and 101 of the Qatar Civil Code; if either of us cancels, only our Refund Policy applies to it. Each Milestone is invoiced as set out in the Proposal and is payable on approval. The final Deliverables are released on final payment. Prices are in the currency stated in the Proposal, and taxes are added only where the law requires them. How you pay (for example, by bank transfer) is agreed with you and stated in the Proposal. We do not take payments through this website. If an invoice is overdue, we may pause work after telling you in writing, and resume once it is paid; the timeline moves accordingly.

6. Your part

To keep the timeline honest, you:

If a Project stalls on your side for more than 30 days, we may pause it and reschedule delivery. Completed work stays safe.

7. Approving Milestones

A Milestone is approved when you confirm it in writing or put its Deliverables into live use. Each Milestone includes the revision rounds stated in the Proposal.

8. Third-Party Platforms

Many Projects run on Third-Party Platforms. Their terms and policies apply to you and to the Project, and their fees are yours unless the Proposal says otherwise. We build to their technical and review requirements, but we do not control them and are not responsible for their availability, outages, pricing, policy changes, account restrictions or review decisions, such as an app store rejection or a limit placed on a WhatsApp number. You are responsible for complying with their policies in your business, including WhatsApp Business messaging rules (for example, collecting your customers' opt-in and using approved message templates) and app store review guidelines. If a platform change requires rework after Launch, we quote it as a change request or handle it under your Support & Growth Plan.

9. AI features

AI assistants and bots produce answers generated by third-party AI models. Those answers can be wrong, incomplete or inconsistent. We build them within the scope you approve, with the knowledge you provide and with a hand-over to a human where agreed. You decide what the assistant may say and do, review its setup before Launch, and remain responsible for how it is used with your customers, including telling them they are talking to an AI where the law requires it. Use of AI models is also subject to the model provider's terms.

For assistants and bots that will talk to people in the EU, we build in by default a clear notice that the person is interacting with an AI system, as Article 50(1) of the EU AI Act requires. We remove or change it only on your written instruction, and you then confirm that an exception applies.

10. Intellectual property

When we receive final payment for a Project, we assign to you, exclusively, worldwide and for the full term of copyright protection, all economic rights in the bespoke design and code we created for that Project: the rights to reproduce, translate, adapt, modify and otherwise transform, distribute, rent, publicly perform and communicate those works to the public, in any manner, in any number of copies and for any purpose, including commercial use. When we release the final Deliverables, we confirm this assignment in writing (email counts) and list the Deliverables it covers; on request, we also sign it. Moral rights stay with their authors, as Qatari law requires. To the extent the law allows, we will not use them to object to changes you make or to require our name to appear on the Deliverables.

Until final payment, you may use the Deliverables of Milestones you have paid for, including in live use, under a non-exclusive licence, and other Deliverables only to review them. If a Project ends early, the economic rights in the Deliverables of every Milestone you have paid for, and in any work in progress you paid for under our Refund Policy, pass to you on the same terms once the amounts due under our Refund Policy are settled. If we end a Project for reasons within our control (Refund Policy, section 5), those rights in all work completed to date pass to you.

We keep our pre-existing tools, libraries, templates and know-how, and may reuse generic components that contain nothing specific to you. Where such components are part of your Deliverables, you receive a non-exclusive, worldwide, perpetual, royalty-free licence to use, reproduce and modify them as part of the Deliverables, for any purpose for which you use the Deliverables. Third-party components, such as open-source software, fonts, images and platform SDKs, remain under their own licences.

We may show the finished work in our portfolio, unless you ask us not to or a non-disclosure agreement ("NDA") says otherwise. We never show your confidential information or any personal data of your customers; portfolio screenshots use demo data.

11. Confidentiality

Each of us keeps the other's non-public business information confidential and uses it only for the Project, unless it becomes public through no fault of the receiving party or the law requires disclosure. We will sign an NDA on request.

12. Personal data

Our Privacy Policy explains how we handle personal data. When a Project involves personal data of your customers, for example chats handled by an AI assistant, you are the controller and we act as your processor, only on your documented instructions.

Where data protection law requires it, including the GDPR and UK GDPR, we sign a data processing agreement with you before we process your customers' personal data. For Clients in the EU, EEA or UK it includes the EU Standard Contractual Clauses (controller to processor) and the UK International Data Transfer Addendum. For other Clients it is available on request.

If a Project involves personal data of a special nature, such as health data, children's data, religious beliefs, ethnic origin, marital relations or criminal records, you are responsible for obtaining any permit the law requires, including under Article 16 of Qatar Law No. 13 of 2016 on Protecting Personal Data Privacy, before we process it.

13. Warranty

For 30 days after Launch, we fix any defect in our work free of charge. A defect is anything that does not work as described in the Proposal. This does not cover changes made by others, new features, or problems caused by Third-Party Platforms. After 30 days, fixes and changes are covered by a Support & Growth Plan or billed at the hourly rate stated in the Proposal.

If you are a consumer, you also have the rights the law gives you when the Deliverables are not as agreed, including under Qatar Law No. 8 of 2008, in the EU and EEA under Directive (EU) 2019/770 and in the UK under the Consumer Rights Act 2015. Our 30-day free fixing is in addition to those rights and does not limit them. For business clients, and to the extent the law allows, we give no other warranties, express or implied, including any implied warranty of merchantability, fitness for a particular purpose or non-infringement.

14. Support & Growth Plans

Each plan renews automatically every month at the price agreed in writing, with the scope set out in writing for that plan, until you cancel. You can cancel at any time by email to support@asgardhq.com; the plan then ends at the end of the period already paid, and you are not charged again. Refunds follow our Refund Policy.

15. Liability

To the maximum extent the law allows, our total liability for a Project is capped at the fees you actually paid for that Project, and for a Support & Growth Plan at the fees paid for that plan. We are not liable for indirect or consequential loss, loss of profit, revenue or business, or data lost by Third-Party Platforms. Nothing in these Terms limits liability for fraud, gross negligence or wilful misconduct, any liability that cannot be limited by law, or your rights as a consumer, including under Qatar Law No. 8 of 2008 on Consumer Protection.

16. Events beyond our control

Neither of us is responsible for delays caused by events beyond reasonable control, including outages of Third-Party Platforms, internet failures, natural disasters and government action. The affected party tells the other promptly, and we agree a new timeline.

17. Ending a Project

You may cancel a Project at any time in writing; our Refund Policy explains what happens to payments. We may end a Project if you do not pay or you seriously breach these Terms and do not put it right within 14 days of our written notice. The Project then ends on the date stated in that notice, without the need for a court order, and payments are settled as if you had cancelled under section 3 of our Refund Policy.

18. Using the Website

The Website is for information. Nothing on it is an offer: the only offer is a Proposal. Do not try to disrupt the Website, access it without authorisation or copy its content at scale. Links to other websites are provided for convenience; we are not responsible for them.

19. Governing law and disputes

These Terms and every Project are governed by the laws of the State of Qatar. We first try to settle any dispute by talking. If that fails, the competent courts of Doha, State of Qatar, have jurisdiction. If you are a consumer, you may also bring proceedings in the courts of the country where you live where its law allows this, and the mandatory consumer protection rules of that country continue to apply to you.

20. Changes and language

We may update these Terms; the new version appears on the Website with a new effective date. The version in force when you accepted a Proposal applies to that Project, unless we both agree otherwise in writing.

These Terms, our Refund Policy, Privacy Policy and Pricing page are published in English and Arabic. If you are a consumer, we also give you the description, features and price of the Services in your Proposal in Arabic as well as English, as Article 17 of Qatar Law No. 8 of 2008 requires. If the English and Arabic versions differ, the English version prevails, except where the law requires the Arabic version to prevail.

21. Contact